I was impressed by the fact that Steven attempted to fix my problem at no charge in the parking lot before discovering that it was more complex than expected. Although his initial estimate of cost was low, due to the extent of the problem, when I called a local dealership, I got a similar initial low estimate. When I asked the service rep to double-check his estimate, he came back with a similar increase in cost. In short, Same Day is honest and called me with the revised estimate before beginning work. They got the job done in one day and I am happily back on the road.