The front desk service isn't what it used to be. It is very disappointing. In the past I've been allowed to have a punch for each oil change, this time I was told I didn't have the necessary tag to do so. It would have been more service oriented had I been offered one so I can continue to participate in that program. I have also been kept informed in the past when upcoming service was going to be needed so I could plan. Though I am past 100,000 miles, questions about what that will entail, cost wise, I've been brushed off. What is going on with the new front desk staff? It isn't what it used to be! It makes me wonder if the work being done on my car is also less trustworthy. I would appreciate a response. I need assurance that I am in good hands.